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Digital Mental Health Tools Need Human Touch

New research: Human presence, even scripted, significantly boosts engagement and empathy in online mental health interviews.

One in eight people worldwide suffers from mental disorders, yet less than half receive adequate treatment. New research from the University of Reading, published today (Wed, 21 May) in PLOS One, reveals that keeping a human in the loop -- even in scripted roles -- significantly enhances emotional engagement and perceived empathy during online psychological interviews.

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NeoHealth® ID 38048 · updated 5/30/2025